ABCallcenter Academy Articles

Outsourcing

Outsourcing has become one of the important industries in the world today. The appearance of

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The importance of the call center in business

In a very competitive market where brands are constantly competing for customer loyalty,The importance of

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Telecommuting

What Is Telecommuting? Telecommuting is a work arrangement in which the agent works outside the

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digital transform

Today’s digital customers have high expectations for receiving excellent service. They hold forth personalized and

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happy office

Agent happiness and satisfaction in happy office is  very important, yet often overlooked part of

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Contact Center Environment

The main task for a contact center is to take care of customers. It’s important

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Tips to enhancing customer experience at contact centers

Customer experience has consistently been an important piece of the business equation. If you provide

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Different types of call center

Today’s business environment can only be described as unstable and unforeseeable. In order to confirm

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Primary steps to set up call center

to set up call center for the business is an investment of both time and

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The relationship between the call center and the CRM

The call center industry is a comparatively new phenomenon. As many organizations are now delivering

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call center parameters

Every call center has to deal with many calls on services and issues and make

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difference between Call center and Contact center

Most people would be hardly to exactly specify the difference between Call center and Contact

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Benefits of Cloud Call Center

Cloud Call Center A cloud call center is a web-accessible platform for managing customer calls

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